SHIPPING & RETURNS

THANK YOU SHOPPING WITH US!

If something has gone wrong with your purchase, we're here to help. Below is our Return & Refund Policy, so please read carefully before returning any products?

product returns

Prior to Returns - RMA Required:

Prior to returning any products, you must Contact Us to obtain an Return Merchandise Authorization (RMA). This will allow us to track your returns and process your request.

Food Lines:

Unfortunately, due to health and food safety regulations concerning edible items, we are not able to accept returns or give refunds on these products once they leave our warehouse. We are unable to re-sell returned food items. To avoid disappointment, we advise making a small purchase of sample sizes before buying larger quantities. There's enough in our sample pack to make a pot of tea to taste and enjoy.

These regulations are strictly adhered to for the protection of the public. However, that said, TeaVantage, Inc. prides itself in having happy customers and resolving problems. We make every effort to develop the finest quality products for your pleasure. Our goal is to instill confidence in your experience shopping with us. Therefore, we encourage you to Contact Us if for some reason you are not satisfied with a product.

In our experience, the preparation of various teas can and will affect the taste outcome, so please allow us to understand what you might not like about your tea purchase, so we can share our techniques with you. We are only interested in helping you enjoy your purchase to the fullest.

Non Food Lines:

Other associated products such as Tea Pots, Kettles, Mugs, Tea Cups and Saucers fall under our standard Return & Refund Policy. TeaVantage, Inc. will consent on a return of unused sellable merchandise in original condition and packaging within thirty (30) days of purchase date. The original receipt must also be included in the return package.

Returns will be for your personal account store credit, an exchange, exchange if received damaged, or refund solely to your personal/business account and your original form of payment.

Incorrect Product(s) Received:

If an item was shipped incorrectly, we will promptly dispatch a replacement. Please Contact Us and indicate you have received an incorrect item and we will arrange the necessary paperwork to correct the situation. We will gladly provide a USPS shipping label for return with pick-up instructions via email making the process quick and simple.

Damaged Good(s):

If an item was shipped and damaged in transition, we are happy to help you with a replacement. Please Contact Us immediately about your damaged shipment and we will arrange the necessary paperwork to correct this situation. We'll gladly provide a USPS shipping label with pick-up instructions making this process quick and simple.